Question 1

What should I bring to my first appointment?

Accepted Answer

Please bring your health insurance card, a valid ID, a list of current medications, and any relevant medical reports or imaging results. Wear comfortable clothing that allows access to the area being treated.

Question 2

How long is a typical treatment session?

Accepted Answer

Initial assessments typically last 45-60 minutes, while follow-up sessions are usually 30-45 minutes. The exact duration depends on your treatment needs and the type of service.

Question 3

Do you offer direct billing to insurance companies?

Accepted Answer

Yes! We offer direct billing to most major insurance providers. Please check our Direct Billing page for a complete list of providers we work with, or contact us to verify your coverage.

Question 4

How do I book an appointment?

Accepted Answer

You can book an appointment online through our Jane App booking system, call us at (604) 563-4411, or email us at info@healthcraftclinic.com. We'll do our best to accommodate your preferred time.

Question 5

What is your cancellation policy?

Accepted Answer

We require 24 hours notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to a cancellation fee. We understand emergencies happen, so please contact us as soon as possible if you need to change your appointment.

Question 6

Do I need a doctor referral to see a physiotherapist?

Accepted Answer

No, you don't need a doctor's referral to see a physiotherapist in British Columbia. However, some extended health insurance plans may require a referral for coverage, so please check with your insurance provider.

Question 7

What conditions do you treat?

Accepted Answer

We treat a wide range of conditions including sports injuries, back and neck pain, post-surgical rehabilitation, chronic pain, arthritis, headaches, pelvic floor dysfunction, and more. Contact us to discuss your specific needs.

Question 8

Is parking available?

Accepted Answer

Yes, there is street parking available around our clinic, as well as paid parking lots nearby. We're also conveniently located about 10 minutes walk from Broadway-City Hall Skytrain station.

Question 9

What languages do you offer services in?

Accepted Answer

Our team can provide services in English, Cantonese, and Mandarin. Please let us know your language preference when booking your appointment.

Question 10

Do you offer virtual consultations?

Accepted Answer

Yes, we offer telehealth appointments for certain types of consultations and follow-ups. Please contact us to see if a virtual appointment is appropriate for your needs.

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